We redefine how customer-facing businesses grow…
… by building leadership-led cultures where teams thrive, customers feel it, and performance follows.
The Engagement Engine helps experience-led leisure and lifestyle operators grow by unlocking the energy, ambition and joy already within their teams.
We start with leadership, because culture flows from the top down. Through dynamic workshops, practical tools and a learning community, we embed values-led behaviours that drive performance from the inside out.
The Result?
Teams that lead with purpose, serve with passion, and create unforgettable experiences that fuel sustainable business growth.
The Engine…
We begin by sharpening the vision and purpose of your business. Once that’s clear and owned by your team, we guide you through the steps to bring it to life by activating your people and turning values into action.
We help you realize your potential
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We help you realize your potential
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We help you realize your potential ✴︎ We help you realize your potential ✴︎
Why Us…
At The Engagement Engine, we believe that businesses thrive when people thrive. We’re driven by a passion to redefine how customer-facing businesses grow by unlocking the potential of their most valuable asset… their people.
We exist to ignite a culture of purpose-driven engagement , where leaders inspire, teams excel, and customers feel the difference. By fostering meaningful connections and aligning people with shared values, we empower businesses to scale sustainably, create unforgettable experiences, and achieve lasting success.
Why Work With Us?
… because we understand that growth is about more than just numbers. It’s about building leadership-led cultures where joy, balance, and ambition fuel performance. Our team of passionate experts brings proven strategies, innovative solutions, and hands-on support to help businesses transform from the inside out.
We’re here to disrupt the status quo, to champion human connection, and to help ambitious businesses create a future where engagement isn’t just a goal, it’s the foundation of everything they do.
We’re obsessed with helping you reach your full potential.
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Deep dive discovery
Action based follow up report
Quarterly follow up
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Vision & Values Workshop with Senior Leadership Team
Agreeing your strategy
Agreeing accountabilities
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Team workshops
Product review & refresh
Focus on target market
Establish success criteria - simple, easy to measure.
Establish the Rhythm of Communication
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What’s working?
What’s next?
Quarterly follow up
Annual Planning
About Us…
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Co-Founder
Helen Muller is an experienced operational leader with global experience across wellness, fitness, and hospitality. From flagship health clubs to luxury resorts, she has led cultural change, designed high-impact training systems, and delivered strategies that connect teams with purpose.
As former Head of Group Fitness Operations at David Lloyd Clubs, Helen spearheaded cross-department collaboration across 130+ sites, boosting engagement and elevating member experience.
A qualified coach, Helen also works one-to-one and with senior leadership teams to unlock clarity, confidence, and connection. She’s a committed advocate for women in business, championing values-led leadership that empowers and sustains high performance.
Now co-founder of The Engagement Engine, Helen brings her deep operational insight to a people-powered framework that helps brands turn vision into action through energised teams and joy-driven culture.
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Co-Founder
Chris Sharman is a leading figure in the sport, leisure, and children’s activity sectors, with nearly 30 years of experience driving innovation, engagement, and professionalisation. With a career spanning senior management, operations, and consultancy, Chris founded Kidztivity in 2010, building a unique ecosystem that empowers over 1,000 customer-facing businesses and individuals to grow, adapt, and deliver exceptional experiences.
Chris’s passion lies in helping organisations across sport, fitness, leisure, and youth activities connect meaningfully with their communities. His strategic insight and hands-on approach have delivered transformative results for global brands like Disney, Universal Studios, David Lloyd, and Virgin Active.
As a champion for innovation and inclusivity, Chris believes that true business growth starts with authentic engagement. He is dedicated to supporting leaders and teams to unlock their potential.